Privacy Policy

Program Believe, Inc. ("Program Believe," "we," "us," or "our") is a 501(c)(3) nonprofit organization based in Biloxi, Mississippi. We provide educational programs, immigration legal services, and community support to the Mississippi Gulf Coast.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at program-believe.com.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, volunteer application, or inquiry.
• Enrollment Information: Name, email, and phone number when you enroll in one of our Adult Literacy classes.
• Appointment Information: Name, email, phone, and scheduling details when you book an immigration legal services appointment.
• Donation Information: Name, email, and donation amount. Payment details are processed securely by Stripe and are never stored on our servers.
• Usage Data: Browser type, pages visited, and general location data collected automatically through standard web analytics.

We use the information we collect to:

• Process class enrollments, appointment bookings, and donation transactions
• Send confirmation emails and appointment reminders
• Respond to your inquiries and contact form submissions
• Communicate program updates, events, and news (only if you opt in)
• Improve our website and services
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to any third party.

All online payments are processed by Stripe, Inc., a PCI-DSS compliant payment processor. Program Believe does not store your credit card number, CVV, or full payment details on our servers. By making a payment on our site, you agree to Stripe's Privacy Policy.

We share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (such as Stripe for payments and Twilio for SMS) who assist us in operating our website and programs. These providers are contractually required to protect your data.
• Legal Requirements: If required by law, court order, or governmental authority.
• Nonprofit Compliance: As required by our 501(c)(3) reporting obligations.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Enrollment and donation records may be retained for up to 7 years for accounting and legal compliance purposes.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal retention requirements
• Opt out of any marketing communications at any time

To exercise any of these rights, please contact us at Info@program-believe.com.

Our website may use essential cookies to ensure core functionality (such as remembering your language preference). We do not use advertising or tracking cookies. You can control cookie settings through your browser.

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

If you choose to opt in, we send text messages (SMS) — appointment reminders, program updates, and service notifications — through Twilio. Opt-in happens only when you check the SMS consent box on a form where you provide your phone number, give verbal or written consent to our staff in person, or text us first. The box is never pre-checked, is separate from our email signup and from acceptance of our Terms, and is never required to enroll, book, or pay for anything.

Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help at any time.

No sale or sharing of mobile data: Mobile phone numbers and SMS opt-in consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. Your number is shared only with Twilio, our messaging provider, solely to deliver the messages you asked for. See our Terms of Use for full SMS terms.

If you have questions about this Privacy Policy, please contact us: